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FAQ

  1. Height/Weight, etc.
  2. Shipping
  3. Where is my order?
  4. Enjoying your case
  5. Custom

Size, weight, etc., for the BookCase for iPad

  • • How much does the case weigh?

    • iPad Classic
    11.4 oz.
    iPad Classic Stylus
    13.4 oz.
    iPad Alano
    16 oz.
    iPad Alano Stylus
    18 oz.
    iPad mini Classic
    8.6 oz.
    iPad mini HardBack
    4.9 oz.
    iPad mini Alano
    8.6 oz.
    iPhone Alano BookCase
    2.8 oz.
    iPhone Alano Slim
    1.4 oz.
    Nexus 7 Classic
    6.5 oz.
    Nexus 7 HardBack
    4.5 oz.
    Nexus 7 Alano
    9.5 oz.

  • • What are the dimensions of the case (width, height, etc.)?

    • iPad Classic
    7.75" wide × 10" tall × 0.8" thin
    iPad Alano
    7.75" wide × 10" tall × 0.8" thin
    iPad mini Classic
    5.8" wide × 8.3" tall × 0.8" thin
    iPad mini HardBack
    5.8" wide × 8.3" tall × 0.8" thin
    iPad mini Alano
    5.8" wide × 8.3" tall × 0.8" thin
    iPhone Alano BookCase
    2.75" wide × 5" tall × 0.8" thin
    iPhone Alano Slim
    2.4" wide × 4.5" tall × .65" thin
    Nexus 7 Classic
    5.25" wide × 8.15" tall × 0.8" thin
    Nexus 7 HardBack
    5.25" wide × 8.15" tall × 0.8" thin
    Nexus 7 Alano
    5.25" wide × 8.15" tall × 0.8" thin

  • • How much wider will my case be with the Stylus Compartment?

    • Your case will be approximately .25" wider. See the specs above for more details.

  • • How much weight does the Stylus Compartment add to the case?

    • The Stylus Compartment adds about 0.2oz to your case.

Production and shipping times

  • • How long does it take for my case to ship?

    • Normally, your case will be created to your specifications 5 to 14 days after your order is placed.

  • • How long does shipping take and what does it cost?

    • Shipping times vary depending on the country you are in, and the method of delivery you choose.
    Inside the USA
    Standard Delivery
    2–8 days
    $9.95
    Inside the USA
    FedEx Ground
    1-5 days
    $12.95
    Inside the USA
    FedEx Home Delivery
    1-5 days
    $12.95
    Inside the USA
    FedEx 2Day Express
    2 days
    $19.95
    Inside the USA
    FedEx Overnight
    1 day
    $49.95
    Outside the USA
    FedEx Global Express
    3 days
    $32.95
    Outside the USA
    USPS Canada
    5-21 days
    $13.95
    Outside the USA
    USPS Global
    7-21 days
    $18.95

  • • Do you ship internationally?

    • Yes! We ship all over the world, every day. Great Britain, UK, Australia, China, Germany, Russia, France, Italy, Turkey, Greenland, etc. Your shipping options will show up in the shopping cart when you enter your shipping address.

  • • How will I know when my case has shipped?

    • When your shipping label is generated, our system will automatically send a tracking number to the email address you gave us when ordering.

  • • What does "awaiting fulfillment" mean?

    • If your order status is "awaiting fulfillment", that means your order has been received and is being prepped. The next step is manufacture, then shipping.

  • • What does "awaiting shipment" mean?

    • If your order status is "awaiting shipment", that means your order is in the process of being manufactured and will ship soon!

  • • Will there be any customs fees?

    • It depends on the country you're having it shipped to. Most countries do not charge a customs fee, or charge a minimal fee. There is no way for us to determine if there are any customs fees, and how much they may be. You are responsible for all customs fees, import taxes, etc. We do not track customs charges (if there are any), so please don't ask how much customs fees might be for your country. We really don't know, as they are not published by any country.

  • • My tracking number hasn't shown any movement for a while…

    • If it's for a USPS shipment outside the continental USA, we have no idea and can't do anything about it. The USPS does not track shipments once they leave the final US sorting station. This means that while your package is in the hands of your own country's postal service, the USPS (who controls the tracking number) does not track it. For important or valuable packages, we highly recommend our FedEx Global Express service, which arrives in 1 to 3 days and is fully trackable all the way to your door.
Where's my case?

Enjoying your case

  • • How do I install or remove the iPad?

    • Just watch this simple video and every thing will be crystal clear.

  • • How do I use the Secret Power Button?

    • This video will show you how to use the Secret Power Button.

  • • How do I take screenshots while the iPad is in the case?

    • Just watch this simple video and every thing will be crystal clear.

  • • How do I take screenshots while the iPad is in the case?

    • Just watch this simple video and every thing will be crystal clear.

  • • How does the automatic sleep/wake feature work?

    • The auto sleep/wake feature utilizes some baked-in Apple goodness to allow the iPad to be automagically put to sleep when the cover is closed, and woken up when the cover is opened. This is possible by using specially placed hidden magnets in our covers. You can see it in action in the following video.

  • • How do I use the IntelliStand?

    • Just watch this simple video and every thing will be crystal clear.

  • • What is the MagnaGrip option? Will it hold tight?

    • The MagnaGrip uses a special array of magnets to keep your case closed instead of the Standard Elastic Strap. Some of our clients prefer the sleek look of a case with no elastic, and choose the MagnaGrip instead. Many of our clients also choose both the MagnaGrip and the Standard Elastic Strap.

  • • Do I need to polish or treat my Alano?

    • No, you don't need to do anything to your Portenzo Alano. You may, if you like, but there is no need.

  • • What can I clean my case with?

    • A slightly damp cloth is usually all you need to clean our standard case.

  • • Return policy

    • If you aren't completely satisfied with your handmade Portenzo case, just send it back to us within 30 days and we will happily refund your purchase price. Cases with Laser Engraving or Personal Embossing are not refundable.

  • • Warranty

    • Your Portenzo iPad case is warranted against manufacturer's defects (faulty fit or function) for a period of 90 days. Your item will be repaired or replaced at the discretion of Portenzo. Normal wear and misuse of the product are not covered by the manufacturer's warranty. If you accidentally cause damage to your case, email us about our replacement program.

Custom Work

  • • Can I order a case with custom art, or my own logo?

    • Of course! Drop us an email and we will discuss your needs and get a quote to you. We can do a number of custom options not available on our website.

  • • Can you make custom cases for my company, group, organization, etc.?

    • Of course! Drop us an email and we will discuss your needs and get a quote to you. We can do a number of custom options not available on our website.

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