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  1. Enjoying your case
  2. Height/Weight, etc.
  3. Shipping
  4. Contact Us
  5. Warranty/Returns

Enjoying your case

  • • How do I ...

...install the iPad? 0:09 min.

…work the automatic sleep/wake? 0:18 min.
(hint: open your case - it's automatic!)

…work the secret power button? 0:27 min.

…take screenshots while the iPad is in the case? 0:47 min.

…use the intellistand? 0:56 min.

…remove the iPad? 1:17 min.

    • • What is the MagnaGrip option? Will it hold tight?

MagnaGrip is - you're not gonna believe this - magnets! If you choose MagnaGrip, we use an array of special magnets to keep your case closed. It stays closed tight without the need for elastic, but you can always add the elastic for extra protection.

Be sure of your decision, as we cannot add or take away the elastic or MagnaGrip after your case is made.

    • • Do I need to polish or treat my Alano?

You don't have to. You can, if that's what you're into, but the leather wears nicely either way. We cannot tell you what product to use on your case because we don’t use leather treatments on our cases. We suggest testing in an inconspicuous area knowing that this may void your warranty.

  • • What can I clean my case with?

You can clean the Classic Bookcases or the Alano series cases with a slightly damp cloth.

    • • Return policy

    Click Here to see our Returns / Exchange policy.

Size, weight, etc., for the BookCase for iPad

    • • How much does the case weigh?

TABLETS
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iPad 2/3/4 Classic Bookcase
11.4 oz.
iPad 2/3/4 HardBack
5 oz.
iPad 2/3/4 Alano Bookcase
16 oz.
iPad Air/Air 2 Classic Bookcase
9 oz.
iPad Air/Air 2 HardBack
5 oz.
iPad Air/Air 2 Alano Bookcase
13.6 oz.
iPad mini Classic Bookcase
8.6 oz.
iPad mini HardBack
4.9 oz.
iPad mini Alano Bookcase
11.6 oz.
Nexus 7 Classic Bookcase
6.5 oz.
Nexus 7 HardBack
4.5 oz.
Nexus 7 Alano Bookcase
9.5 oz.
.
.
PHONES
.
iPhone 5 Alano
2.2 oz.
iPhone 5 Alano with Wallet
3 oz.
iPhone 5 Hardback
1.3 oz.
iPhone 5 Hardback with Wallet
1.8 oz.
iPhone 6 Alano
2.9 oz.
iPhone 6 Alano with Wallet
3.7 oz.
iPhone 6 Hardback
2 oz.
iPhone 6 Hardback with Wallet
2.6 oz.
iPhone 6 Plus Alano
4.1 oz.
iPhone 6 Plus Alano with Wallet
4.9 oz.
iPhone 6 Plus Hardback
2.2 oz.
iPhone 6 Plus Hardback with Wallet
2.8 oz.
Nexus 5 Alano
2.4 oz.
Nexus 5 Alano with Wallet
3.2 oz.
Nexus 5 Hardback
1.5 oz.
Nexus 5 Hardback with Wallet
2.1 oz.
    • • What are the dimensions of the case (width, height, etc.)?

TABLETS
.
iPad 2/3/4 Standard Bookcase
7.75" wide × 10" tall × 0.8" thin
iPad 2/3/4 HardBack
7.75" wide × 10" tall × 0.8" thin
iPad Air/Air 2 Standard Bookcase
7.17" wide x 9.9" tall x 0.7" thin
iPad Air/Air 2 HardBack
6.76" wide × 9.6" tall × 0.625" thin
iPad mini Standard Bookcase
5.8" wide × 8.3" tall × 0.7" thin
iPad mini HardBack
5.43" wide x 7.95" tall x 0.64" thin
Nexus 7 Standard Bookcase
4.98" wide × 8.35" tall × 0.8" thin
Nexus 7 HardBack
4.57" wide x 7.95" tall x 0.64" thin
.
.
PHONES
.
iPhone 5 Alano
2.56" wide x 5" tall x 0.73" thin
iPhone 5 Alano with Wallet
2.56" wide x 5" tall x 0.83" thin
iPhone 5 Hardback
2.56" wide x 5" tall x 0.73" thin
iPhone 5 Hardback with Wallet
2.56" wide x 5" tall x 0.83" thin
iPhone 6 Alano
2.73" wide x 5.63" tall x 0.73" thin
iPhone 6 Alano with Wallet
2.73" wide x 5.63" tall x 0.83" thin
iPhone 6 Hardback
2.73" wide x 5.63" tall x 0.73" thin
iPhone 6 Hardback with Wallet
2.73" wide x 5.63" tall x 0.83" thin
iPhone 6 Plus Alano
3.38" wide x 6.42" tall x 0.73" thin
iPhone 6 Plus Alano with Wallet
3.38" wide x 6.42" tall x 0.83" thin
iPhone 6 Plus Hardback
3.38" wide x 6.42" tall x 0.73" thin
iPhone 6 Plus Hardback with Wallet
3.38" wide x 6.42" tall x 0.83" thin
Nexus 5 Alano with Wallet
2.87" wide x 5.6" tall x 0.93" thin
Nexus 5 Hardback
2.8" wide x 5.5" tall x 0.56" thin
Nexus 5 Hardback with Wallet
2.8" wide x 5.5" tall x 0.78" thin
    • • How much wider and heavier will my case be with the Stylus Compartment?

Your case will be approximately .25" wider and add about 2 oz. See the specs above for more details.

    • • How much wider and heavier will my case be with the Wallet?

Your case will be approximately .1" wider and add about 0.8 oz. heavier for the alano and 0.6 oz. heavier for the hardback. See the specs above for more details.

Production and shipping times

    • • How long does it take for my case to ship?

We receive your order. We make your order. We ship your order. That can take as little as 3 days or as many as 14 (or longer during the holiday season), but it all depends on what you ordered since all cases are made to order – for you.
    • • How long does shipping take and what does it cost?

This all depends where you live and how quickly you want it to arrive. Shipping times do not effect production times. Ordering two day shipping does not mean that your case ships out in two days, it means that once production is completed (in up to 14 days) it will take 2 days to get from our house to yours.

Inside the USA
Standard Delivery
2–8 days
$9.95
Inside the USA
FedEx Ground
1-5 days
$12.95
Inside the USA
FedEx Home Delivery
1-5 days
$12.95
Inside the USA
FedEx 2Day Express
2 days
$19.95
Inside the USA
FedEx Overnight
1 day
$49.95
Outside the USA
FedEx Global Express
3 days
$32.95
Outside the USA
USPS Canada
5-21 days
$13.95
Outside the USA
USPS Global
7-21 days
$18.95
    • • Do you ship internationally?

We can ship anywhere you can think to hide.
Shipping options will show up in the shopping cart when you enter your shipping address. If you do not like the shipping options provided, contact us for a custom shipping quote with the carrier of your choice.

    • • How will I know when my case has shipped?

You will get an email with your tracking number as your case gets boxed up. It is sent automatically to the email address that you provided when you ordered.

    • • What does "awaiting fulfillment" mean?

"Awaiting fulfillment" means your order has been received, and payment has been processed. You lucky duck, you have successfully made it onto the production schedule.

    • • What does "awaiting shipment" mean?

"Awaiting shipment" does not meant that it is sitting on the shipping table waiting for us to return from our lunch break. It means your order has entered production and will be shipped as soon as it's completed.

    • • Will there be any customs fees?

We do not know. This depends on the country you're having it shipped to; most countries charge little or no fee. Because these are changing constantly, there is no way for us to determine if there are going to be customs fees for you, or how much they may be for you. You are responsible for all customs fees, import taxes, etc. We do not track customs charges (if there are any), so please don't ask.

    • • My tracking number hasn't shown any movement for a while…

Did you choose USPS for a shipment outside the continental USA? If your package has already left the United States, we have no idea where it is and can't do anything about it. The USPS does not track shipments once they leave the final US sorting station. So once your package is in the hands of your country's postal service, the USPS Tracking Number stays where the USPS last had the package - in the US. If this package is important or valuable to you, we highly recommend our FedEx Global Express service, which arrives in 1 to 3 days and is fully trackable, every step of the way, from our door to yours.
Where's my case?
We know that most folks love the Portenzo products that arrive on their doorstep, but in case of emergencies, we wanted to clearly lay out our policies.

  • • Our Standard Warranty is as follows:

    We are happy to address any Fit or Function issues for 90 days after your case arrives at your doorstep at the discretion of Portenzo.

    The following instances are a major bummer, but not covered under the Portenzo Fit and Function warranty:
    • -When cases fall to their demise after being left on top of your car, knocked off the shelf by your cat, or sat on by your toddler
    • -Dogs that think your case is a new chew toy
    • -Over-zealous beers that tip over and spill onto your case
    • -Cases that leap out of your pocket and spend the evening outside in a snowstorm
    • -Cases are left in the refrigerator or a cold car, or next to the fireplace, or in a steamy sauna
    • -Normal wear and misuse of the product
    • -Alterations made to the product make it yours forever
    • -Product that you receive in a mystery box

    We hope you get the point. If the problem is your fault, we can fix it, just not for free. Sorry, Charlie.
    But if the problem is something that we had control over and you bring it to our attention within the warranty period, we will gladly make it 100% right.


  • • Repairs:

    For the vintage Portenzo cases in your life, we can revitalize them with a new frame and reconditioned interior. We offer a variety of repairs starting at $9.95 for a cracked or delaminating frame or a total frame replacement for $39.95. We also replace elastic, re-edge the leather books, and replace corners and GripStrips- just ask.


  • • Returns and Exchanges:

    We will accept a return or exchange your Portenzo case within 30 days of receiving it. If you aren't completely satisfied with your handmade Portenzo case, send it back to us within this time period for a refund of your purchase price, less shipping and a small restocking fee (see below).

    You may return something just because you don’t like it, but we don’t know how that is even possible.

    Cases with Personal Embossing, Custom Laser Engraving, Custom Printing, or customized in any way not seen on the website at the time of purchase, are not refundable or exchangeable.


  • • Restocking Fees:

    Any items from the Classic Bookcase collection where you build your case from favorite color combinations will be subject to a 30% restocking fee for both Returns and Exchanges.

    Any items from the Alano or Moleskine™ collections that have standard coloring will have a 15% restocking fee for both Returns and Exchanges.

  • Be sure to check your order closely when checking out.
    Many times we can alter your order in house, but your safest bet is to be sure that you are sure that you really want those crazy color combinations that you have chosen. You will still be subject to the restocking fees if you do not like the color combinations, or "thought you chose something different."


  • • Conclusion:

    This concludes our policy page. Of course, there are always instances that don’t fit the mold. Please don’t hesitate to contact a member of the Portenzo team if you think that you have one of those instances. Our job is to ensure you are happy as a clam with your purchase.

    We are proud of our products and we want you to be happy to show them off.

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